FAQs

Why isn't my promo code working?

Promo codes can be specific to dates, products or minimum total amount. All promotional offers, emails and sales, including the Favorites 10% off discount cannot be combined with any other offer and excludes all sale items. If you are experiencing an error with your promo code please refer to the email or website and look for the following: Expiration Date, Excluded Brands, Spend Requirement. There are some brand exclusions with our offers. For questions or assistance with a promo code please contact Customer Service.

What is a promo code and how do I get one?

Promo codes work the same way as online coupons. Liv and WYLD account holders that sign up for a free account regularly receive emails with discounts and promotional specials. If you would like to receive Liv and WYLD emails, please sign up for a free account and you will be added to our mailing list.

How do I know my credit card information is protected on your site?

At Liv and WYLD we take your security seriously and go above and beyond to protect your information. Your credit card information is transmitted to us through a highly secure SSL connection, which cannot be intercepted. Once in our system your credit card information is encrypted, meaning no one has access to that information at any time. We are under a strict quarterly security audit and purge all credit card information after 60 days.

If I save my credit card information in my account is it safe?

Your auto-checkout credit card information is encrypted and protected by a password for your security. To ensure your information is never stolen, your password decryption only shows a portion of your credit card information meaning that if your password is stolen your information is still safe in our system.

How will I know when my order has been shipped?

Liv and WYLD will email a Shipment Confirmation that details your order and shipment date.

How long will it take for my order to arrive once it's shipped?

Delivery time will depend upon the shipping method, please see our shipping policy page for more information. Tracking is available on Liv and WYLD’s convenient Order Status page.

At which point do you charge my credit card for my order?

Liv and WYLD authorizes your credit card at the time the order is placed. Your credit card is charged at the time your order actually ships.

I previously ordered a product from Liv and WYLD, but can no longer find that product on your website. What happened?

If you cannot locate a previously ordered item, it may have been discontinued, repackaged, renamed, or replaced. Please contact Customer Service.

I received an email stating that there was a "problem" with my order. What does this mean?

Order problems may refer to a variety of situations. Any questions regarding the email please contact Customer Service.

What if I don't receive a Shipment Confirmation?

You can verify your order status or shipment by visiting our convenient order status page.

What if I don't receive an Order Confirmation?

Liv and WYLD recommends you log in to your account to confirm your order has been received. Clicking on your Order History link will list all of the purchases you have made.

Why am I receiving emails from Liv and WYLD?

We frequently feature special offers and promotions, including reduced shipping rates and gifts with purchase, for our returning customers. There is often a promo code included to enter in during checkout.